Our team of water experts can answer any questions you may have about switching supplier. Just fill out the form below and we'll get back to you with some sound advice at the very least.
Please note, due to the funeral of Queen Elizabeth II and corresponding Bank Hoilday, we will be closed Monday 19th September and reopen at 8:30am on Tuesday 20th September.
Dear Customers, PURE is aware some callers are struggling to get through to us. Our IT team and phone system service provider are working hard to resolve the matter and early reports show it is an issue with a small number of network providers. We apologise for the inconvenience this may have caused you. We […]
Run your taps Start with the tap nearest to where mains water enters the building and run every tap by itself until the water is cool and clear. Water held in a storage cistern or tank for some time should be emptied and re-filled before use. Wash appliances Wash, flush and rinse all appliances […]
Following our post on 29th May 2020 titled “Water UK: Recovering Water Supplies after Prolonged Inactivity”, Scottish Water have asked us to remind customers about the dangers of legionella. Unfortunately, there has been an outbreak of legionella at a number of buildings which have opened recently, after being closed for the lockdown. Water UK has […]
The industry’s regulator, the Water Industry Commission for Scotland (WICS), has launched two Charges Relief Schemes to provide additional support to businesses in Scotland facing difficulties with their water and sewerage charges during this challenging time. Prepayment Refund Scheme This Scheme ensures Licensed Providers offer a part-refund to customers who have pre-paid their Charges […]
Water UK has published a guide for businesses on recovering drinking water supplies after a prolonged period of inactivity. It can be found here. The note provides guidance to building owners, landlords, managers and to those who operate “Refill” schemes. It explains the steps necessary once access to buildings is permitted, as to how to […]
The COVID-19 (Coronavirus) situation is changing daily, but the support and services we provide to our customers aren’t. We’re always here to help our customers the best we possibly can, especially during these unprecedented times. Like many businesses, PURE is directly affected by this pandemic but we remain operating close to normal levels and continue […]
A new website portal has been launched to help commercial Landlords update and manage the tenancy and occupancy details of their non-domestic properties. The ‘Scottish Landlord Portal’ has been created and is hosted by the Central Market Agency (CMA Scotland). Landlords are now required by Law to inform water suppliers of the occupancy status of […]
We are pleased to announce that PURE (CGV) Limited, trading as ‘Pure Utilities’, is now a fully-Licenced Provider of Water and Waste Water Services to business customers in Scotland. Having signed-up our first customers, PURE now welcomes enquiries from other business users in Scotland looking for savings on their water bills and First Class customer […]
Scottish Water have rolled out an SMS service to inform you of events in your area, which may affect your water supply. We highly recommend signing up to the service – it’s another way to stay informed of situations that could directly affect your business. From Scottish Water; “If you would like to receive SMS […]